âåœãæžããŠãåœãå®ãã
 ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄
ãåœãæžããŠãåœãå®ããããããåç€Ÿã®æµåã ãšããã話ããæ·±ãå°è±¡ã«æ®ã£ãŠããŸããå瀟ãæãããã®ã¯ãå·¥å Žã§äœãã³ãã®ééç©ãéã¶å€©äºã¯ã¬ãŒã³ãäžãäžãããã°ãå€§äºæ
ã«ç¹ãããããŸãããã ãããããå®å
šæ§ãžã®ãã ããã¯äžŠå€§æµã§ã¯ãªããšã®ããšãæ¯æã®å®å
šå±åããã«ã¡ããã®ããçŽã®æãæ¹ãŸã§åŸ¹åºããã«ãŒã«ãç¹æ€æã«å°ãã§ãå±éºãããã°ãã客æ§ã«å±ãããŠã§ã皌åãæ¢ããã
ãã®å§¿å¢ã¯ããŸãã«ãåœãæžããŠããããšèšããã§ãããããã®ç²æãããã倧æèªåè»éšåã¡ãŒã«ãŒãã¢ã€ã·ã³ãã®å·¥å Žã§ã¯ãå瀟補åãã»ãšãã©ã®ã·ã§ã¢ãå ããçæ¬å°éã®éã«ã1åºã®åå£ãèš±ããªãã£ãããã§ãã飜ããªãå®å
šæ§ã®è¿œæ±ããããå瀟ã®ä¿¡é Œã®åç¹ãªã®ã ãšæããŸããã
 ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄
ãã®ä»äºã§ãããããæããç¬éã¯ãã客æ§ããã®æè¬ã®èšèã«éçŽãããããã§ããç¹ã«ç·æ¥ä¿®çã§ã¯ãçç£ã©ã€ã³ãæ¢ãŸã£ãŠå°ã£ãŠããã客æ§ã®ããšãžé§ãã€ããèªãã®æè¡ã§åé¡ã解決ããŸããç¡äºã«ã¯ã¬ãŒã³ãåãåºããæã®ãããããšããå©ãã£ããããšããèšèã«ã¯ã倧ããªéææããããšã®ããšãæ åœå¶ã§ã客æ§ãšé·ãä»ãåãäžã§ãé¡ãªãã¿ã«ãªãããã€ãããããšããããšå£°ããããŠããããé¢ä¿æ§ãç¯ããããšãããã®ä»äºãªãã§ã¯ã®é åã§ãã
â èªèº«ã®æè¡çãªæé·ããæ¥ã 宿ã§ããã
 ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄
倩äºã¯ã¬ãŒã³ã®ã¡ã³ããã³ã¹ã¯å¥¥ãæ·±ããçµéšãç©ãã»ã©ã«èªèº«ã®æé·ãæç¢ºã«æããããä»äºã§ããæåã¯åãããªãã£ãæ éã®åå ããç¥èãšçµéšãå¢ããã«ã€ããŠèªã仮説ãç«ãŠãç確ã«çªãæ¢ããããããã«ãªããŸãããŸããåã«ä¿®çããã ãã§ãªããåçºé²æ¢ã®ããã®æ¹åææ¡ãªã©ãéããŠãã客æ§ããããé Œãã«ãããååšã«ãªã£ãŠãããç¹ã«ããæå¿ããæããããã§ãããã
 ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄ ̄
åžžã«å®å šãæåªå ã«èããå¿ èŠããããŸããå°äžåæ°ã¡ãŒãã«ã®é«æã§äœæ¥ããããšãå€ããäžç¬ã®æ°ã®ç·©ã¿ã倧ããªäºæ ã«ç¹ããå¯èœæ§ãããã®ãããäŒç€ŸãšããŠå®å šæè²ã«åãå ¥ããŠããããã«ã¡ããã®ããçŽã®ç· ãæ¹ãå®å šåž¯ã®æ£ããäœ¿ãæ¹ãšãã£ããåºæ¬çãªã«ãŒã«ãå³ããæå°ãããŸãã
ãŸããäœæ¥äžã«å·¥å ·ãéšåãèœäžãããªãããã现å¿ã®æ³šæãæ±ããããŸããäžãäžãèœäžç©ã顧客ã®è£œåã«æ··å ¥ãããã人ã«åœãã£ããããã°ãé倧ãªåé¡ã«çºå±ããããŸãããäœæ¥åŸã眮ãå¿ããå·¥å ·ããªãã培åºçã«ç¢ºèªããããšãããã®ä»äºã«ããã倧åãªè²¬åã®äžã€ã§ãã
ä»äºã¯åžžã«3人1çµã®ããŒã ã§è¡ãªããŸãã仲éãšé£æºããããç¶æ³ãå ±åã»é£çµ¡ããããšãååããªããä»äºãé²ããã®ãåŸæãªæ¹ã«åããŠããŸãã
âçå®ã«ã¹ãã«ã身ã«ã€ããŠãããã人
æªçµéšããäžäººåã®æè¡è ã«ãªãã«ã¯ãæ©æ¢°ã®æ§é ãå®å šã«ãŒã«ãªã©ãèŠããããšããããããããŸããè³æ ŒååŸãªã©ãæ°ããç¥èãååãã«åžåã§ããæ¹ã§ããã°ãçå®ã«æé·ã§ããã§ãããã
å®å šã第äžã®ä»äºã®ããããã«ã¡ããã®ççšãšãã£ãåºæ¬çãªããšããäœæ¥æé ãŸã§ã決ããããã«ãŒã«ãéµå®ããããšãæ±ããããŸããèªå·±å€æã§è¡åããŠããŸãæ¹ã¯ãåããŠããŸããã



